Coronavirus Crisis Response: Resources for Your Community

As the virus continues to spread, we've gathered some resources to support local governments.

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VIA CDC US Government

Local government managers throughout the world are working tirelessly to protect, support, and lead their communities through the developing COVID-19 pandemic. ICMA has created this resource page and continues to develop and curate resources for local government managers to help them in their response to the COVID-19 outbreak. ICMA will update this page as information becomes available.

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REOPENING OUR COMMUNITIES

A Legal Perspective on Reopening Communities

In this Q&A, Chuck Thompson of the International Municipal Lawyers Association helps answer questions ICMA members have on reopening public facilities.

Implementing a Phased Approach to Reopening Community Facilities

Consider these three steps for managing risks when reopening public amenities.

After COVID-19: Is There a Place for Telework in Local Government?

Key items to consider in determining if your community can or should have telework options for personnel.

Reopening Our Communities: Establishing a Recovery Team

Creating a task force, or a recovery team, of local government employees can help guide and inform how best to reopen your facilities.

Reopening Our Communities: Managing in the Middle

ICMA Mountain Plains Regional Director Karen Daly discusses the stresses of protecting the public health and reopening our communities.

Reopening our Communities after COVID-19: Additional Insight from Richard Florida

Thoughts to consider as we envision the path forward. [PM Magazine, May 2020]

How Our Cities Can Reopen After the COVID-19 Pandemic

A 10-Point Preparedness Plan for Our Communities. [PM Magazine, May 2020]

Seven Things to Consider When Reopening Communities

Seven critical considerations most local government managers will need to make in the process of reopening their communities in the weeks ahead.

Moving Beyond the Current Crisis: A Plan to Re-open Our Communities with Richard Florida

Richard Florida joined ICMA to share his thoughts on the path forward, which featured a 10-point plan to re-open our communities after the COVID-19 pandemic.

Looking Beyond the Current Coronavirus Crisis

ICMA Executive Director Marc Ott discusses beginning to plan for re-opening our communities.

EMERGENCY RESPONSE & COST RECOVERY

Please visit ICMA's dedicated webpage to find resources for emergency response and cost recovery

PUBLIC MEETINGS & CRISIS COMMUNICATION

PUBLIC MEETINGS

The New Normal: Communities Adjust to Conducting Business Remotely While Maintaining Citizen Input

ICMA Northeast Regional Director Patricia Vinchesi shares key questions to answer and other factors to consider when conducting remote public meetings.

Public Meetings in the Time of Covid-19

ICMA’s blog post provides advice from Kenmore, Washington, on conducting meetings remotely.

CRISIS COMMUNICATION

10 Ways to Manage Crisis Communications During the COVID-19 Pandemic

Strategies and insights to help local governments make their own outreach and engagement efforts more effective during this challenging time

Majority of Americans Are Sheltering in Place

Helping residents understand stay-at-home restrictions is a priority for local governments.

The Coronavirus and Your Crisis and Emergency Response Communication Plan

ICMA’s complimentary e-book looks at ways to develop sound crisis communication practices to help citizens and local government personnel understand and deal with dangerous situations in a timely and prudent manner.

The 8 Key Local Government Personnel You Need on Your Crisis Communications Team

ICMA’s infographic shows the roles and responsibilities of local government professionals in a crisis.

Ask the Expert: Managing Crisis in Local Government

Insight into the biggest gaps in local government crisis communication strategies.

WORKFORCE & OPERATIONS MANAGEMENT

LEADING AND MANAGING YOUR WORKFORCE

Engaging for Local Government Innovation: It Is Always a Great Idea

Three engagement-related approaches that can help you during normal times or times of crisis.

The Role of the Cyber Leader in Times of Crisis

The changing world relies on cyber leaders to manage through the known unknowns [PM Magazine, June 2020].

Seven Strategies for Managing Uncertainty

Managing uncertainty is difficult at best and sometimes seemingly impossible. Use these strategies to help manage your own uncertainty during the coronavirus pandemic.

The 10 Rs of Crisis Management

A road map for avoiding, preparing for, managing, and recovering from a crisis. [PM Magazine, May 2020]

Engaging Remote Staff During COVID-19

A sampling of ideas that local governments have employed to keep employees engaged and involved during the pandemic.

Leading Change Through a Pandemic

Leading a successful change process requires a clear reason, a solid strategy, and effective two-way communication.

Career Compass No. 81: We Need Adaptive Leaders Now

There is great uncertainty about when and how to act. Yet the leaders and followers must act anyway.

The Other Side of the COVID-19 Mountain

How Hallandale Beach is kick starting the long-term recovery of its city during the COVID-19 pandemic.

Decision-Making in a Time of Crisis

Decision-making in local government requires sound planning, community engagement, and fiscal preparation.

Coordinating Municipal Employee Schedules in Unusual Times

Efficient tracking and scheduling of employees become simpler with a robust scheduling platform.

Update 4: Perspectives from Local Government Leaders on Staff Morale

Managers from across the globe share how they are maintaining staff morale despite social distancing.

Using Microsoft Teams for Remote Connections

Many local governments have the capacity for remote work at their fingertips.

Supporting a Management Colleague in Distress

We in local government management need to create a culture of support and caring so that support is offered when we ourselves need it.

OPERATIONS MANAGEMENT

Preparing for a Natural Disaster During the Pandemic

As local governments continue COVID-19 recovery operations, new emergencies emerge--from flooding to hurricane season. Here are some resources to help you prepare.

Will Local Governments Host Summer Events in the Era of COVID-19?

The summer of 2020 promises to be one of conflicting priorities—offering some ways to celebrate the season while following public health and safety guidance.

Enforcing Mask Protection and Its Challenges

It is helpful from an enforcement perspective to have consistent laws and regulatory practices for the wearing of face coverings.   

Career Compass No. 82: Avoid Layoffs by Using a Menu of Strategies

To redesign services, local government leaders need to cross boundaries and engage stakeholders inside and outside the organization.

Fiscal and Organization Strategies During a Pandemic: Looking Ahead

Whether your local government is facing budget shortfalls this year or your local economy is taking a hit, every organization is feeling the effects of the pandemic.

This Fiscal Crisis Requires Bold Actions in Local Government

Don’t just “cut the budget;” rethink and redesign city services.

Employment Law Adjustments for COVID-19

Neil Reichenberg of IPMA-HR shares information on the Families First Coronavirus Response Act and the CARES Act for employers and employees across America.

Internet Service and Access During COVID-19

Local governments find innovative ways to provide internet access in response to COVID-19.

COVID-19 Resources: Fiscal and Organizational Strategies During a Pandemic

PowerPoint presentation that accompanied the May 8 Webinar: Fiscal and Organizational Strategies During a Pandemic.

A Whole-of-Government Approach: Embedding Disaster Resilience into Municipal Operations

Integrating disaster planning across your organization. [PM Magazine, May 2020]

Budgeting During a Crisis: A Four-Step Plan to Respond to the COVID-19 Recession

A four-step COVID-19 recession response plan that can form the foundation of a local government’s plan to address the crisis.

The Role of Emergency Medical Services in Local COVID-19 Responses

EMS leaders share practical, preventative measures you can follow in your community to best protect EMS personnel, reduce risk, and execute responsible EMS care.

Budgeting During a Crisis

This ICMA webinar, led by Andy Belknap, Senior Vice President, Management Partners, covered the first principles of cutback budgeting.

Checklist: Keep Your Remote Workforce Safe from Cyberthreats

Use these best practices to enhance the cybersecurity of your local government teleworking plan.

Continuity of Operations During the COVID-19 Pandemic

Local governments must begin thinking through key changes in operational support to make certain they are able to meet the critical needs of their community.  

Quick Steps to Prepare a Remote Work Policy for Your Local Government

ICMA’s blog post provides a quick list of things to include and/or consider in your remote work policy.

IT Practices and Procedures to Consider in Cases of Extended Telecommuting

ICMA’s blog post provides guidance on how to remain cybersecure while increasing teleworking capacity.

The Role of Emergency Medical Services in Local COVID-19 Responses

EMS leaders share practical, preventative measures you can follow in your community to best protect EMS personnel, reduce risk, and execute responsible EMS care.

Planning for COVID-19 Community Volunteers

Local government managers can make effective use of the increased capacity generated by disaster response volunteers by considering the following recommendations.

LEADERSHIP CHALLENGES

PERSONAL RESILIENCE

ICMA Senior Advisors

In these uncertain and difficult times, an ICMA Senior Advisor can be a sounding board, a confidant, and a listener. Contact a senior advisor on this list for personal and professional support.

Five Simple Strategies and One Quick Tip for Building Resilience

Resilience is what helps us maintain progress and productivity in the face of challenges.

Three Strategies for Embracing Humanness and Combating Resiliency Fatigue

Humanness is showing up right now as resiliency fatigue.

Eight Ways to Boost Your Mental Health

You have the power to calm your mind, strengthen your body, and act with purpose.

Local Government Employees and COVID-19 Stress: What Managers Can Do About It

What’s a local government manager to do about promoting emotional health during COVID-19? 

Five Ways to Overcome Feeling Overwhelmed

If you, your local government team members, or even family members are feeling overwhelmed, try some of these strategies to help you overcome the overwhelm.

Resiliency: Calming in Critical Moments for County and Municipal Managers, Deputy Managers, and Assistant Managers Part Two

This 45-minute topical web discussion is intended to help bolster your ability to meet the personal demands these extraordinary times are placing on you and your staff. It focuses on supporting your ability to manage sustained high stress, think more clearly, be more emotionally resilient, and remain physically strong.

Dealing with Your Own Stress, Coping Strategies in the COVID-19 World

David E. Morrison, M.D., consultant, psychiatrist, and founder of Morrison Associates, Ltd., explains how local government managers can cope with stress during this global health crisis in this ICMA teleconference.

Why Local Leaders Need to Make a Personal Resilience Plan During a Crisis

Ron Carlee shares how no two crises are the same and no two communities are the same, but lessons from the past can help inform a novel situation.

Managing Your Stress During and After a Crisis

Knowing yourself and your limits is important in managing your stress during and after a disaster strikes.

MEMBER TESTIMONIALS 

Update 6: Canadian City Managers Work to Keep Communities Safe and Stable

Managers throughout Canada share their perspectives on dealing with this ongoing pandemic.

City and Business Leader Model Resilience in Philippines

Participants in the USAID SURGE Project, implemented by ICMA focus on bouncing back from the COVID-19 pandemic.

Update 5: Around the World Cities Begin to Reopen

Local government leaders share their experiences in coronavirus recovery and reopening their communities.

Cities in China Using Health QR Codes to Speed Reopening

Balancing the return to work and minimizing the risk of a secondary outbreak calls for big data given China's mobile workforce.

It Hit Us First: COVID-19 and Your Municipality

The first municipality in Florida to have a confirmed positive case. [PM Magazine, May 2020]

The Other Side of the COVID-19 Mountain

How Hallandale Beach is kick starting the long-term recovery of its city during the COVID-19 pandemic.

Leading Through a Pandemic and Preparing for the New Normal

Tom Bakaly, CEO of Beach Cities Health District and former city manager describes how his organization has responded to COVID-19.

Update 4: Perspectives from Local Government Leaders on Staff Morale

Managers from across the globe share how they are maintaining staff morale despite social distancing.

Update 3: Perspectives from Local Government Leaders Across the Globe on COVID-19

In this update, several city managers from around the world recorded their perspectives on the challenges they face and how they are coping with the continued spread of COVID-19.

How to Encourage Community Building During the COVID-19 Crisis

Retired manager Ed Everett shares several ways that healthy residents can help their community while continuing to practice safe habits.

When COVID-19 Comes to Your Town

In ICMA's blog post, infected manager Tony Mazzucco shares lessons learned when your top staff must be quarantined.

Update 2: Perspectives from ICMA Leaders Across the Globe on COVID-19

Managers in the United States and from other countries share their perspectives on dealing with a potential pandemic.

Public Meetings in the Time of COVID-19

The city of Kenmore, Washington, conducted its first critical fiscal sustainability task force meeting via video conference.

COMMUNITY & SMALL BUSINESS SUPPORT

COMMUNITY RESILIENCE

How to Build an Invincible Community in this Uncertain World

Four simple yet powerful steps toward providing a community or organization with a crisis-ready culture that will lead them to invincibility.

Leadership Before, During, and After a Crisis

This report, Leadership Before, During, and After a Crisis, analyzes the common and effective leadership and management skills and techniques that professional managers deploy when a crisis strikes and identifies leading practices that can be adopted.

VULNERABLE COMMUNITIES

Internet Service and Access During COVID-19

Local governments find innovative ways to provide internet access in response to COVID-19.

Spanish Language Resources for COVID-19

COVID-19 resources for Spanish speaking residents in your community.

Planning for COVID-19 Community Volunteers

Local government managers can make effective use of the increased capacity generated by disaster response volunteers by considering the following recommendations.

Sheltering the Homeless During the COVID-19 Pandemic

Key considerations in identifying potential emergency shelters for the homeless plus examples of what other communities are doing to provide shelters.

Preventing COVID-19 Generated Family Financial Instability

This CitiSpeaks blog provides insight on how COVID-19 response has impacted low income individuals and provides examples of how communities are supporting these populations.

SMALL BUSINESS SUPPORT

Local Governments Help Small Businesses Reopen

Despite staffing shortages and budget cuts, cities, counties, and towns are working to get small businesses back on their feet.

Apply for CARES Act Grants to Arts Organizations Now!

Call to Action: Arts nonprofits have access to new funds through the National Endowment for the Arts but deadline is approaching.

How Local Governments Are Working to Keep Small Business Alive

Federal relief funds have been committed but many small businesses do not have the cash flow to survive.

Disaster Assistance Loans

The US Small Business Administration provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Community foundations

Community Foundations Nationwide Launch Coronavirus Relief Efforts

The Community Foundation Public Awareness Foundation tracks nearly 190 state relief funds to support those affected by COVID-19 which direct critical relief to local nonprofits and partner with local governments and health organizations to help contain its spread.

LOCAL POLICY GUIDANCE

POLICY BANKS

COVID-19: Local Action Tracker

NLC provides and categorizes policy examples of community responses.

County Declarations and Policies in Response to COVID-19 Pandemic

NACo's map is continuously updated as new declarations and policies are issued in counties across the country in response to COVID-19.

ICMA POLICY SAMPLES 

Sample COVID-19 Community Letter

A template to help local leaders craft a message to the community about their first confirmed COVID-19 case.

Coronavirus Discussion Guide

ICMA’s Coronavirus Discussion Guide for managers to begin planning with their leadership teams and partner organizations.

STRATEGIC PARTNER RESOURCES

ADVOCACY/GRANT MANAGEMENT

BUILDING TECHNOLOGY & SAFETY

CIVIC ENGAGEMENT

  • Polco's offers free COVID-19 response surveys designed so you can gather important resident and business feedback to help make informed, timely decisions.

DISASTER RESILIENCY & PLANNING

EXECUTIVE RECRUITING

  • GovHR USA is providing free resume review to new graduates and local government staff in transition, free job board postings, FEMA reimbursement assistance, and other services through their COVID-19 resource page

FINANCIAL SERVICES

HEALTHCARE & WELLNESS

MANAGEMENT CONSULTING

  • Plante Moran has collected articles and webinars through their COVID-19 government resource center to help municipalities understand the impact on their communities, and their government response assessment helps local government leaders determine if their COVID-19 response and recovery plans are on track.

SOFTWARE & TECHNOLOGY

MORE RESOURCES ON CORONAVIRUS

Access more of the latest content on Coronavirus in local government.

VIEW ALL ON CORONAVIRUS

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