Managing During a Crisis: Community, Staff and Self
Anxiety & Stress Resources
A variety of resources from the CDC.
Advice from the AFSP for protecting your mental health during the coronavirus outbreak.
Emergency responders are at heightened risk for post-traumatic stress disorders. Managers can help support their well-being.
Knowing yourself and your limits is important in managing your stress during and after a disaster strikes.
Managers from across the globe share how they are maintaining staff morale despite social distancing.
In this 30 minute, recorded teleconference, David E. Morrison, M.D., a consultant, psychiatrist, and founder of Morrison Associates, Ltd., offered guidance and advice about how local government managers can cope with stress during this global health crisis. Download the accompanying PowerPoint presentation here.
From the Children’s National Hospital site devoted to helping children everywhere lead happier, healthier lives.
Crisis Management Resources
Handling any sort of crisis in your organization is hard, especially when it threatens to harm people or property, seriously interrupts operations, damages your reputation, and/or negatively impacts your organization.
ICMA provides resources and technical assistance to help communities prepare for, respond to, and recover from emergencies and disasters, both natural and manmade.
From Life, Well Run comes six stories of managers bringing their communities through disasters to a more sustainable future.
ICMA Mountain Plains Regional Director Karen Daly has collected accounts from several managers, most of whom are still grappling with the long-term recovery process.
Cigna's Crisis Support Line
For all individuals seeking support during the COVID-19 global pandemic, Cigna offers a toll-free number, 855.287.8400 to connect to a qualified representative.
Assistance is available 24/7, for as long as necessary. The service is open to anyone in the US, free of charge to help people manage their stress and anxiety so they can continue to address their everyday needs.
Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.
Social Justice Resources
- Building Resilient Communities
A complimentary ebook designed to help you look at ways to develop sound crisis communication practices to help citizens and local government personnel understand and deal with dangerous situations in a timely and prudent manner.
This complimentary e-book from ICMA brings together perspectives on public safety challenges from thought leaders in local government and public safety management.
Access to best practices and tips to help you meet and overcome disruptive challenges and achieve leadership excellence in your organization.
- Policing Policies and Practices
ICMA's survey on police recruitment, training, and community engagement from the perspectives of management, police administration, officers, human resources, and the community.
The critical appointment of an interim chief in a city rocked by a high-profile investigation [PM Magazine, May 2020]
This article explores four critical elements inherent in police-community relations and police use of force: the context of race in society, the different perceptions of police based on race, the prevalence of police use of deadly force, and policies on police use of force.
- Moral and Ethical Leadership
Leaders at all levels can instill trust in our democratic systems.
Integrating shared values between your personal and professional life builds integrity. [PM Magazine, March 2020]
It is the exercise of ethical leadership practiced by those engaged in the moral struggle that made the difference between success or failure. [PM Magazine, March 2020]
- Learning Opportunities
What are the keys to promoting trust in local government? How have local governments built and rebuilt trust? What are useful approaches and resources to support your efforts?
What are the effects of unconscious bias in the workplace? How can bias impact policies and actions and our communities?
How are local governments encouraging inclusive communities? What are effective ways to engage diverse segments of the community?
How Do You Make Sure You Hear Them and They Hear You
The principles outlined in the ICMA Code of Ethics and enforced by the Rules of Procedure govern the conduct of every member of ICMA.
Resources for managers considering their next life phase.
ICMA strives to ensure that our members and the overall profession reflects the diversity of the people we serve.
Job seekers and employers: Meet Your Match at the ICMA Job Center
ICMA provides personal and financial support for members who have been fired, forced to resign or otherwise involuntarily separated.
ICMA's Voluntary Credentialing Program recognizes professional local government managers and promotes lifelong learning.
Increasing opportunities for those who will be the local government leaders of tomorrow.
The ICMA Leading Ideas Series captures the insights of prominent authors and innovative thinkers on leadership and management topics.
By joining ICMA, you become an integral part of the international network of local government management professionals.
The ICMA Connect community brings ICMA members together to connect, network and engage...
ICMA is proud to have a membership base of over 10,000+ local government management...
Reach out to a new member in your area, get up-to-date contact information or find members...
ICMA works with associations of local government professionals including state, national, and international affiliates through its Relationship Management efforts.
Local Gov Life highlights successful programs and projects that enhance the quality of...
ICMA recognizes the many achievements of its members with award programs that highlight...
A new umbrella fund that combines Life, Well Run and the Fund for Professional Management.
ICMA has many opportunities for you to use your talents and interests to become engaged...