Use these tips to help your 311 call center staff be prepared to navigate a crisis.
The City of Albuquerque, New Mexico’s 311 Citizen Contact Center was introduced in July 2005 and quickly became a popular source of city information and access to city services.
In this tip sheet, two 311 managers share stories of how their 311 call centers played a pivotal role in the aftermath of the disasters that hit their communities...
This article provides a brief background of the San Francisco Department of Emergency Management(...)
This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency.
This case study discusses 311 pre-planning efforts at Orange County’s Public Safety Communications Division.