This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency. The rapid flow of information is instrumental both in confronting both emergency situations in coordinating disaster recovery. Field operation center managers, for example, require up-to-the-minute information about a situation, including the location, those involved, the nature of the problem, and more. With an emergency communications plan in place, an effective 311 system can help satisfy a wide range of communication needs, including providing real-time data and information to emergency response personnel and answering questions from the public.

This document is part of the Integrating 311 into Disaster Response & Recovery toolkit, featuring resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.