Explanation and diagram of information flow in City of Kansas City, Missouri during an emergency. The Local Emergency Operations Plan (LEOP) provides the framework for preparation and response to a variety of disasters and emergencies for all Kansas City departments. The 311 Action Center and the Emergency Operations Center developed the information and communication plan in line with the LEOP. The Communication Plans for the 311 Action Center and the Emergency Operations Center are based on three levels of EOC activation – Potential Incident, Moderate Incident, and Severe Incident.

This document is part of the Integrating 311 into Disaster Response & Recovery toolkit, featuring resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.