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Other Document
Business Process Improvement Program and an example of a Problem-Activity-Result (PAR) Analysis
Other Document
Analysis of performance data from a trial program in reducing delinquent business licenses.
Other Document
Example of the use of data mapping to identify areas of potential performance improvement
Other Document
Check out the 2019 Local Government Excellence Awards Recipients!
Survey Report
Summary of Research Results
Other Document
Check out the final list of 2019 Service Award Winners!
How-to, Guide or Manual
2019 report from ICMA and Siemens offers strategies for smart technology solutions in small and midsize jurisdictions.
Conference Document
Exhibiting at ICMA Annual Conference gives you the opportunity to showcase your newest products, meet face-to-face with members and participate in exceptional networking events.