A primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery.
This conference document was used in the Reenergizing Neighborhoods: From Now to Wow session.
This conference document was used in the Open Data and Building Staff/Organizational Capacity session.
This conference document was used in the The 21st Century Manager: What Does It Take to Have a Smart Community?
This conference document was used in the Surf's Up: Delivering Broadband Technology to Everyone session during the 2015 ICMA Annual Conference.