This report provides managers with a primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery. The result of a unique partnership between the city of Philadelphia's Philly311 center and ICMA, readers will be taken through a step-by-step approach to Creating a Welcoming and Connected City.

New, Reduced Membership Dues

A new, reduced dues rate is available for CAOs/ACAOs, along with additional discounts for those in smaller communities, has been implemented. Learn more and be sure to join or renew today!