Creating a Welcoming and Connected City

A primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery.

Oct 1, 2015

This report provides managers with a primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery. The result of a unique partnership between the city of Philadelphia's Philly311 center and ICMA, readers will be taken through a step-by-step approach to Creating a Welcoming and Connected City.

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