This Santa Barbara County, California, worksheet is made up of 10 key points that explain the benefits of a performance measurement process
This Santa Barbara County, California, questionnaire consists of eight yes-or-no questions that test for effectiveness of performance measures.
Transparency is the principle of allowing those affected by administrative decisions to know about results and about the process that led to decisions.
Common questions about military base closure and reuse.
Here are some tips for hiring a professional city, town, or county manager or administrator.
ICMA's Program Excellence Award for Innovations in Local Government Management recognizes one or more local governments
This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...