The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training
The EPA reports that if the energy efficiency of U.S. Buildings improved by only 10 percent, Americans would save about $20 billion and reduce greenhouse gases equal to the emissions from about 30 million vehicles. Local governments have a big role to play.
ICMA provides resources to help Members in Transition while they are between jobs.
Improving the Garland Water & Wastewater Utilities Department has always been top priority for Jack May, the department’s managing director for more than 10 years.
This article suggests that performance measurements may help public sector human resource professionals make more proactive and strategic decisions(...)