This article details a series of problems with public hearings, and then culminates with an explanation of how online public comment forums complement public hearings in ways that (1) address their deficiencies, (2) enhance the perspectives and deliberations of government decision makers – and ultimately, (3) increase public trust in government.

A few weeks ago, GovLoop asked, "Have any government social media activities led to really obvious results?"...

a quick look at the underlying issues of some major "failures" over the years.