These are the wishes of public safety officers, inspectors, case workers and other government employees who work primarily in the field.

The dynamic nature of technology and government activity means that IT must be well-positioned to both drive and accommodate change.

Why use technology to engage our citizens? If it is for one-way communication, we suggest you ask yourself, “Is the time and effort you have to dedicate to it worth it…”

This article details a series of problems with public hearings, and then culminates with an explanation of how online public comment forums complement public hearings in ways that (1) address their deficiencies, (2) enhance the perspectives and deliberations of government decision makers – and ultimately, (3) increase public trust in government.