This article discusses the five most commonly made mistakes in customer service and how to correct them.
This article describes ways to make customer service work from the viewpoint of Arizona local government managers.
This article discusses the role of residential community associations (RCA) in local government.
This article explains how local governments are being creative in their attempts to encourage and improve citizen participation.
This article discusses how the issue of cultural and gender balance should be one consideration when appointments are made to boards and commissions...