Putting off a difficult conversation? We get it. It’s not easy. In fact, it takes a lot of courage to hold that uncomfortable conversation. But difficult conversations can be healthy for you and your team if you follow the process outlined in Leading with Dialogue. You’ll be able to master the art of dialogue and resolve festering issues.

• Consider your communication tendencies and whether they promote engagement and productivity
• Contrast and compare the differences between dialogue and other communication approaches
• Illustrate and apply the difficult conversation process

ICMA Practice Area [14] Communication and Information Sharing

Add This Upcoming Leadership Workshop to Your Training

Leading Across Generations | June 30, 2022

For the first time in the modern era, we have four generations in the workforce. And each generation has grown up with a different world view and expectations for what they want for their careers. It’s likely you’re dealing with the complicated dynamics of leading a multi-generational team. Leading Across Generations will provide you with a strategic approach for establishing mutual benefit for each member of your team.

• Explore the unique complexities leading a multi-generational workforce
• Determine the needs of each member of your team
• Overcome communication barriers and assumptions for optimal team collaboration
• Harness the strengths of each of your team members, utilizing their talents where they fit best
• Provide learning and growth opportunities to each team member to help them achieve their goals

ICMA Practice Area [4] Staff Effectiveness

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