Knowledge Network users discuss the performance measures local governments use to demonstrate quality and efficiency in customer service and parks and recreation departments.

Local government managers need to demonstrate the enthusiasm and, yes, feel the fear that inspires small business owners and CEOs of big corporations to get it right and to get it right now. Citizen surveys help local government managers get it right.

New Gates Foundation funding will support initiative to encourage high-quality computer and Internet access.

National Performance Management Advisory Commission report provides model for improved local government management.

Understanding how to evaluate and use data to show results is becoming an increasingly critical skill set for local managers.