A process for reviewing and improving organizational processes.

Sharing information and sound practices in performance management

Examples from seven cities

Each department in the town of Gilbert, Arizona, sets and reports on its "wildly important goals" (WIGs).

Certificates in Performance Management from ICMA recognize local governments that demonstrate a commitment to collecting, using, and sharing performance data.

A step-by-step guide to presenting performance data.

To engage residents, Suwanee, Georgia, turns to a comic-book format for its annual report.

ICMA Certificates in Performance Management recognize local governments for their expertise in data-driven management and communication.

San José, California, plans to add 70 miles of bikeways within 18 months and be a top-tier bike-friendly city.