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  1. Home

Performance Management

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.

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Displaying 73 - 81 of 637 results
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Performance Management Certificate Recipients
September 14, 2018
Blog Post
Employee Engagement
10 Must Reads on Workforce Development
admin
Sep 13, 2018

These "must reads" bring you the most current and important workforce development ideas, insights, and leading practices.

Project / Research Report
Strategy Maps: Fort Collins, Colorado

Fort Collins, Colorado, uses "strategy maps" with graphs and other visuals to report progress toward accomplishing goals in the strategic plan.

Other Document
Dashboard and Strategic Goals, Bellevue, Washington

Dashboard showing “Safe Community” indicators and results

Other Document
Narrative Report on Civic Services, Bellevue, Washington

Bellevue’s report on vehicles, equipment, parking, facilities, and other internal services

Article
What Does it Mean to be “Stat” Focused?
August 31, 2018

ICMA Annual Conference sessions focused on using data to drive better decision-making.

Blog Post
performance reviews
Four Steps to Improving Your Organization's Performance Review Process
Lauren Girardin
Aug 15, 2018

The performance review process is an important part of managing a workforce; however, local governments can have a process that needs to be updated.

Blog Post
Increasing Your Likelihood of Local Government Success
admin
Aug 10, 2018

I have the unfortunate (but correctable) habit of wading into projects—even my own—at step four or five and expecting the world to catch up with me. I have learned fairly recently that starting at step one often isn’t early enough, and that starting at Step Zero is the best predictor of success.  Labeled by our…

Basic page
Success Story: San Antonio: Using a City-Wide Visioning Plan to Promote Community Equity
August 10, 2018

The City of San Antonio continues to use and update its visioning plan, SA2020. The city is making progress on school graduation rates, per capita income, health care access, and teen birth rates.

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