Fort Collins, Colorado, uses "strategy maps" with graphs and other visuals to report progress toward accomplishing goals in the strategic plan.

Dashboard showing “Safe Community” indicators and results

Bellevue’s report on vehicles, equipment, parking, facilities, and other internal services

ICMA Annual Conference sessions focused on using data to drive better decision-making.

The performance review process is an important part of managing a workforce; however, local governments can have a process that needs to be updated.

I have the unfortunate (but correctable) habit of wading into projects—even my own—at step four or five and expecting the world to catch up with me. I have learned fairly recently that starting at step one often isn’t early enough, and that starting at Step Zero is the best predictor of success.  Labeled by our…

The City of San Antonio continues to use and update its visioning plan, SA2020. The city is making progress on school graduation rates, per capita income, health care access, and teen birth rates.

Examples from six local governments

A team orientation to the "wildly important goals" (WIGs) performance management system in Gilbert, Arizona.