Certificates in Performance Management recognize local governments that demonstrate a commitment to collecting, using, and sharing performance data.

Measures of police performance need to go beyond traditional crime statistics to encompass such factors as civic health, social cohesion, and resident satisfaction. ICMA’s Randall Reid explains.

Performance measurement is a necessary step toward improvement, but it can also be daunting. ICMA provides tips for overcoming the "fear factor."

Thoughtful comparisons with other jurisdictions provide a key to effective performance management.

ICMA staff contribute to book on harnessing data.