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  1. Home

Performance Management

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.

Submit a Document
Displaying 100 - 108 of 637 results
Blog Post
Web survey image
Ten Common Community Survey Mistakes to Avoid
admin
Mar 07, 2018

Don't let these 10 common mistakes derail your community survey.

PM Magazine
Going Above and Beyond
February 24, 2018

How Four Communities Reached Out to Underserved Populations

Blog Post
Gathering the Opinions of Hard-to-Reach Residents
admin
Jan 30, 2018

Ten tips for ensuring that your resident survey reaches all segments of the community

Blog Post
Contract Management: A Risk-Based Approach for Local Governments
admin
Jan 18, 2018

A local government can perform a four-step process to determine the appropriate level of contract monitoring.

Blog Post
Financial Performance and National Standards
netforum_gyoung@icma.org
Jan 16, 2018

Considerations to keep in mind when tracking financial performance.

Article
2018 Predictions: Experts Weigh In on Local Government Possibilities
January 11, 2018

Here's what a handful of local government experts and thought leaders are seeing in their crystal balls.

Other Document
18 on 2018: Predictions on Local Government from 18 Experts

Local government experts and thought leaders look into the local government crystal ball and share their predictions, views, and tips on 2018.

Blog Post
A Practical Guide to Analytics for Governments: Using Big Data for Good
Erum Afsar, P.Eng
Jan 02, 2018

A book review by Erum Afsar, P.Eng., Kananaskis Improvement District Councillor, Canada

Blog Post
Looking back with Thanksgiving, Looking ahead with Hope!
admin
Dec 21, 2017

At Life, Well Run. we tend to believe that the best careers out there are in local government…but we also have to admit that the second best job – is bragging about those dedicated professionals who serve our communities.  Looking back on 2017 it’s easy to be inspired by, grateful towards, and hopeful for the…

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