A review of business processes in three work units of the Miami-Dade County Animal Services Department.

Selected indicators that provide a snapshot of the health of the city, Peoria, Arizona.

A report of an internal services satisfaction survey in Fort Collins, Colorado.

It’s the most wonderful time of the year… Budget Season! For communities operating on a July 1 fiscal year, March Madness means more than just college basketball. Spring is the time for many municipalities to forecast their resources for the coming year, prioritize new initiatives, and ensure they are following through on existing obligations. It’s…

Do you think that best practices are things that OTHERS are doing? Think again; you may deserve more recognition than you know.

This post includes 8 of the most popular posts on performance management.

Professional local government management—through which elected officials hire a highly trained, nonpolitical chief executive to oversee the day-to-day operations of a community—makes a significant difference in that jurisdiction’s creditworthiness, efficiency, and ability to build community, according to a recent review conducted by ICMA, the International City/County Management Association. ` A review of Moody’s Aaa-rated local…

McCordsville, Indiana<br />When a town manager is engaged and monitoring events that can affect her jurisdiction, changes can be managed with little disruption or opposition. This is evidenced by the successful annexation of about 1,000 acres of land and five miles of road by McCordsville, Indiana, that helped the mostly residential community respond to and prepare…

Tips for identifying performance indicators for difficult-to-measure services.