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  1. Home

Performance Management

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.

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Displaying 163 - 171 of 637 results
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Success Story: McCordsville Manages Growth
March 13, 2017

McCordsville, Indiana<br />When a town manager is engaged and monitoring events that can affect her jurisdiction, changes can be managed with little disruption or opposition. This is evidenced by the successful annexation of about 1,000 acres of land and five miles of road by McCordsville, Indiana, that helped the mostly residential community respond to and prepare…

Blog Post
What’s Your Data Challenge?
netforum_gyoung@icma.org
Mar 08, 2017

Tips for identifying performance indicators for difficult-to-measure services.

Blog Post
Responding to Open Data Concerns
admin
Feb 27, 2017

The Center for Government Excellence at Johns Hopkins University responds to concerns about releasing data to the public.

Blog Post
Ideas for Improving Library Performance
admin
Feb 15, 2017
Blog Post
How Can You Publicize Your Resident Survey?
Tom Miller, President, National Research Center, Inc.
Feb 09, 2017

Responses to resident surveys are important. Here are eight suggestions for encouraging the public to provide their feedback.

Article
Performance Management: The Time to Act Is Now
March 1, 2017

Do you qualify for a Certificate in Performance Management? You may be closer than you think.

Blog Post
Performance Excellence "Down Under"
admin
Jan 17, 2017

Learning about performance management from Australian experience.

Blog Post
Engaging Program Managers in Performance Management
admin
Jan 12, 2017

Suggestions for instilling performance management throughout the organization.

Article
Performance Checkup: It’s Not Just About the Budget
March 1, 2017

How are you progressing toward goals for efficiency, quality, and timeliness in local government services? And how do you know? This is a good time for a performance checkup.

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