The Center for Government Excellence at Johns Hopkins University responds to concerns about releasing data to the public.
Responses to resident surveys are important. Here are eight suggestions for encouraging the public to provide their feedback.
Do you qualify for a Certificate in Performance Management? You may be closer than you think.
Learning about performance management from Australian experience.
Suggestions for instilling performance management throughout the organization.
How are you progressing toward goals for efficiency, quality, and timeliness in local government services? And how do you know? This is a good time for a performance checkup.
Former ICMA President Lee Feldman reminds us that eliminating wage gaps is essential to attracting and cultivating a diverse and talented workforce.
Each year brings a new set of possibilities and predictions. In keeping with the spirit of acknowledging anticipated changes while surmising the unexpected...