Four performance measurement case studies: De Kalb, Illinois; Bellevue, Washington; Westminster, Colorado; and Miami-Dade County, Florida
Ways to ensure that police metrics include indicators related to improving trust between police and the community.
A guide for participants in discussions about performance data in Peoria, Arizona.
Training in performance measurement from New Orleans, Louisiana.
An comprehensive orientation to managing for results in Austin, Texas.
A business planning presentation from Austin, Texas.
An excerpt from a document explaining accountability for performance in Wichita, Kansas.
A review of business processes in three work units of the Miami-Dade County Animal Services Department.