In times of disruptive change, outdated policing performance metrics can add to tensions in the community and create added stress in police/community relations. While departments may want to continue with measures of workload and efficiency like response time, arrests, and clearances, additional measures should be considered that can more accurately get at outcomes geared toward improving trust between the police force and the community while providing the sense of safety and security residents crave. In this checklist, ICMA gathered input from performance experts to suggest additional areas to consider in updating your police metrics.

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