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Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery.
Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential.
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Organizations must be mindful of internal equity when developing performance standards.
ICMA's new e-book on performance management includes multiple examples of applying data to
Managing Employee Performance is a Process, not an Event! [PM Magazine, July 2019]
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