Popular Resources

Certificates in Performance Management
A Performance Management E-book for Local Government
Open Access Benchmarking
Performance Management Advisory Committee
ICMA Open Access Benchmarking: Data and Definitions
ICMA Open Access Benchmarking: Key Performance Indicators

RESEARCH & REPORTS

COMMUNITY APPROACHES

Award-Winning Tips on Strategic Leadership and Governance

Municipal Benchmark Report, Decatur, Georgia

Using Data for Strategic Planning, Budgeting, and Decision Making: Examples

Strategy Maps: Fort Collins, Colorado

LEARN NOW ON PERFORMANCE MANAGEMENT

Performance Measurement/Management Skill-Building Workshops

Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery.

OnDemand Webinar: Performance Management Consortia: Don't Go it Alone!

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Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential.

THE LATEST ON PERFORMANCE MANAGEMENT FROM ICMA

Effective Training: Key to Equitable Performance Appraisals

Organizations must be mindful of internal equity when developing performance standards.

International Perspectives and Idea Sharing Around Performance Management

ICMA's new e-book on performance management includes multiple examples of applying data to

CAREER TRACK: How to Create a Performance-Driven Workforce

Managing Employee Performance is a Process, not an Event! [PM Magazine, July 2019]

Comparative Data Analysis Among the Valley Benchmark Cities

How 11 Arizona communities share performance data and service delivery insights.

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