Performance Management

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.

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RESEARCH & REPORTS

Leading Performance Management in Local Government (PDF)

A collection of strategies and guidance to help local leaders take performance measurement to the next level.

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Performance Measurement/Management Skill-Building Workshops

Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery.

OnDemand Webinar: Performance Management Consortia: Don't Go it Alone!

Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential.

THE LATEST ON PERFORMANCE MANAGEMENT FROM ICMA

Effective Training: Key to Equitable Performance Appraisals

Organizations must be mindful of internal equity when developing performance standards. [PM Magazine, January 2020]

International Perspectives and Idea Sharing Around Performance Management

ICMA's new e-book on performance management includes multiple examples of applying data to better management and decision making, including a number of international applications.

CAREER TRACK: How to Create a Performance-Driven Workforce

Managing Employee Performance is a Process, not an Event! [PM Magazine, July 2019]

Comparative Data Analysis Among the Valley Benchmark Cities

How 11 Arizona communities share performance data and service delivery insights.

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