Performance Management

ICMA resources for identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs internally and delivers public services. Includes effective practices for building a program, using data in strategic planning and decision-making, benchmarking with peers, fostering transparency, and improving outcomes.

Featured Content

A Performance Management E-book for Local Government

ICMA’s comprehensive introduction to performance measurement and management for better decision making and improved local government service delivery.

Performance Management in the ICMA Blog

Leading practices and resources for measuring and improving services.

Open Access Benchmarking

ICMA facilitates no-charge, software-neutral benchmarking. Access 19,000+ data points across a short list of KPIs.

Certificates in Performance Management

ICMA Certificates in Performance management bring your jurisdiction the recognition it deserves for data-driven management and communication.

Top Performance Management Resources

Resources to help managers use performance data to improve local government services.

ICMA Open Access Benchmarking: Key Performance Indicators

Metrics selected by the ICMA Performance Management Advisory Committee for nationwide benchmarking.

Performance Management Advisory Committee

The committee provides advice on leading practices in performance management and analytics.