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ICMA resources for identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs internally and delivers public services. Includes effective practices for building a program, using data in strategic planning and decision-making, benchmarking with peers, fostering transparency, and improving outcomes.
ICMA’s comprehensive introduction to performance measurement and management for better decision making and improved local government service delivery.
Leading practices and resources for measuring and improving services.
ICMA facilitates no-charge, software-neutral benchmarking. Access 17,000+ data points across a short list of KPIs.
ICMA Certificates in Performance management bring your jurisdiction the recognition it deserves for data-driven management and communication.
Metrics selected by the ICMA Performance Management Advisory Committee for nationwide benchmarking.