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Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery.
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Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential.
THE LATEST ON PERFORMANCE MANAGEMENT FROM ICMA
Organizations must be mindful of internal equity when developing performance standards.
ICMA's new e-book on performance management includes multiple examples of applying data to
Managing Employee Performance is a Process, not an Event! [PM Magazine, July 2019]
How 11 Arizona communities share performance data and service delivery insights.
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