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Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.
Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery.
Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential.
Organizations must be mindful of internal equity when developing performance standards. [PM Magazine, January 2020]
ICMA's new e-book on performance management includes multiple examples of applying data to better management and decision making, including a number of international applications.
Managing Employee Performance is a Process, not an Event! [PM Magazine, July 2019]
How 11 Arizona communities share performance data and service delivery insights.
Access more of the latest content on performance management.