Performance Measurement in Local Government: Developing Measures for Managing Your Operation

Training outline

Jun 27, 2017

Outline of training presented by David N. Ammons, University of North Carolina at Chapel Hill:

  • Establishing meaningful objectives and aligning measures with them
  • Elevating measures beyond workload (outputs)
  • Measuring results a lot more (and perhaps process a little less)
  • Establishing targets

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