Certificates in Performance Management recognize local governments that demonstrate a commitment to collecting, using, and sharing performance data.

Last month I had the privilege of attending Denver Peak Academy’s Black Belt training. The City of Goodyear is aggressively pursuing a culture of innovation and continuous improvement, and I was sent to the training to become an additional in-house resource for our organization. The week was fantastic and packed with learning. We discussed the…

Whoa-oa-oa! I feeeel good! I often find myself silently singing to these lyrics from James Brown’s “I Got You (I Feel Good),” when I wake up every morning feeling alive, excited, and full of energy. Every day I get to change and save the lives of the people in my city. No, I’m no super…

Results of a survey of business owners and senior managers

Questions and response percentages from an employee survey

Employee engagement survey results

Example of a form used to assess a performance measure

Graphics and text showing performance measures and trends