Life, Well Run  published two seemingly very different Success Stories this month.  But both have a foundation in leadership and partnerships. In Roswell, Georgia, City Administrator Kay Love has made it a priority to recruit and keep top-notch staff at her organization.  And the programs have shown to decrease attrition, all the while having some fun.  Be sure to…

Here are six perspectives to get you thinking.

A focus on infrastructure, crisis communications, public safety, and community engagement.

Handling any sort of crisis in your organization is hard, especially when it threatens to harm people or property, damages your reputation...

A session at the ICMA 2016 Annual Conference in Kansas City called “Maintaining Trust through Civil Customer Service” focused mainly on social media and digital tactics.