A session at the ICMA 2016 Annual Conference in Kansas City called “Maintaining Trust through Civil Customer Service” focused mainly on social media and digital tactics.

What are the unexpected surprises your community has faced? Expected or unexpected, local government needs to be prepared at all times. 

We are so excited about the success of the first Life, Well Run photo contest that we decided to share some of the contestant entries here. Take a look at the future of local government and feel the energy and passion they have for the profession. Some contestants even submitted more than one photo/project. We…