For those of us interested in learning about best practices in local government and the city, town and county managers who work with their teams to make communities better, it’s worth checking out Local Gov Life. This is a pilot initiative developed by ICMA. The first six episodes are based on feature stories from Public Management magazine, which…

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It is tough for any organization to hardwire a knee-jerk yes response into its culture. It requires not only a sincere desire to serve the customer, but also an obsession to do so.