Local Government Customer Service Systems (311), 2007...

Philly311: Engaging Citizens, Serving Customers

Describes Philadelphia's development and launch of a 311/CRM system.

A reprint from an article that first appeared in American City & County magazine, this article provides recommendations for the integration of 311's functions(...)

This service level agreement between Denver 311 and its agencies defines the objectives, roles, and responsibilities of the service partnership...

Kansas City's 3-1-1 data report includes statistical information on the requests for service by council district, number of cases open per month....

This Case Study profiles the city of Durham, North Carolina and its methodology of connecting community engagement, performance measurement