A reprint from an article that first appeared in American City & County magazine, this article provides recommendations for the integration of 311's functions with the emergency operations center in order to reduce the volume of calls for service to 911 by way of 311.

This document is part of the Integrating 311 into Disaster Response & Recovery toolkit, featuring resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.