Philly311: The First 100 Days

Jun 10, 2009

In April 2009, the city of Philadelphia shared its experience with implementing a 311 system on a budget and a short timeframe as part of the virtual discussion series, 311/CRM Roundtable. Here are details on how the city accomplished this effort along with an update of the progress made in the first 100 days of 311 system operation.

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