Use these tips to help your 311 call center staff be prepared to navigate a crisis.

This article provides a brief background of the San Francisco Department of Emergency Management(...)

This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency.

This case study discusses 311 pre-planning efforts at Orange County’s Public Safety Communications Division.

This report describes the training opportunities afforded to 311 system personnel through U.S. Department of Homeland Security's National Incident Management System(...)

With more than 50,000 visitors over several days, the 2008 Democratic National Convention