The City of Albuquerque, New Mexico’s 311 Citizen Contact Center was introduced in July 2005 and quickly became a popular source of city information and access to city services.

In this tip sheet, two 311 managers share stories of how their 311 call centers played a pivotal role in the aftermath of the disasters that hit their communities...

In an effort to combat the rising fuel costs of fleets the City of Asheboro, NC worked with Withers & Ravenel, a firm with experience in GIS solutions.

Description of the roles, responsibilities, and operating procedures utilized during emergency management contingencies by the City of Corpus Christi(...)

The City of Asheboro’s Mobile 311 program is a GIS-based tool used to get field data into the office.