Elements of Community Readiness for a 311/CRM System

A checklist of elements communities should have in place prior to implementation of a 311-CRM system.

This report profiles the city of Savannah, Georgia, and the city's use of its 311 system as one of its citizen engagement strategies.

This data report shows requests made to Clovis' CRM system in 2009, including which departments received service requests and the time taken...

This data report summary was provided by the Greensboro, N.C., contact center.

In its first year of operation, Philadelphia’s municipal information and service-request system, Philly311,

This spreadsheet provides numerical data captured from various 311 call centers.