The City of Asheboro’s Mobile 311 program is a GIS-based tool used to get field data into the office. Using touch-screen mobile phones with cameras as data collectors, a wide range of City employees are able to submit information on utility issues, sanitation routes, maintenance projects, graffiti and more. The phones can also be set to leave “breadcrumbs” allowing constant GPS tracking to monitor routes and equipment. Data is collected in a customized GIS application allowing supervisors and staff the ability to track projects, maintain records of service, explore trends and monitor the efficiency of operations.

This document was submitted to the Alliance for Innovation for consideration for a 2010 Innovation Award.