This is a Request for Proposal (RFP) to provide a full service turn–key software solution and professional services to implement...

This report describes the process the City of Lynwood, CA, went through to select a CRM (Citizen Relationship Management) system...

311, Customer relationship

The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training

Funded by the Alfred P. Sloan Foundation, the survey covered types of systems, services included, number of calls, and reporting capabilities and uses.