Supreme Court news, local government's next 100, manager salaries, and women in power were top draws for 2015.

This report provides managers with a primer on how local governments can build customer service into their daily operations.

See how scorecards, dashboards, and other visuals can help residents understand local government performance data.

At ICMA's 2015 Annual Conference, local government leaders and experts participated in a discussion on police and community challenges.

At ICMA's 2015 Annual Conference, local government leaders and experts participated in a discussion on police and community challenges.

Register for this workshop and come away with a deeper understanding of the pitfalls and best practices for building public trust with online engagement through the use of case studies to illustrate how this all works in the real world.

Authors of this article agree with PM author Kevin Desouza that no engagement with residents is better than bad engagement, but they argue that it is desirable to keep experimenting because the goal is to make progress, not to achieve perfection.