Authors of this article agree with PM author Kevin Desouza that no engagement with residents is better than bad engagement, but they argue that it is desirable to keep experimenting because the goal is to make progress, not to achieve perfection.

A community in northeast Maine uses a creative approach to community building.

Tips from ICMA’s InFocus report can guide a local government’s preparations for crisis communication. icma.org/crisis_communications.

The true meaning and value of effective communication can be realized by focusing on the listener and tailoring your message accordingly.