ICMA’s 2007 Strategic Leadership and Governance Award in the greater-than-50,000 population category goes to the city of Yuma, Arizona

311, Customer relationship

The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training

A short set of policies standardizing the appearance of signs and posters at city facilities.

This introduction to the proposed 2008 budget was designed by the Town of Windsor to provide a brief overview of the budgeting process....

Funded by the Alfred P. Sloan Foundation, the survey covered types of systems, services included, number of calls, and reporting capabilities and uses.