This white paper outlines Ventura’s civic engagement model and defines engagement as a two-way partnership..

A significant amount of municipal officials’ actions take place in a meeting. Unfortunately, virtually all of us can relate horror stores of meetings gone awry.

This Case Study from ICMA's Results Network profiles the city of Minneapolis, Minnesota, in its process of implementing a 311 system.

Citizen involvement is essential to the success of many initiatives undertaken by local governments...

This program brochure is part of a large gang prevention effort that coordinates police, social services, churches, the court system, and schools from Fairfax County, VA...

This article explains how the national Firewise Communities program uses Community-Based Social Marketing (CBSM) to work with residents to prepare for fires

This report describes the process the City of Lynwood, CA, went through to select a CRM (Citizen Relationship Management) system...