This article explains how the national Firewise Communities program uses Community-Based Social Marketing (CBSM) to work with residents to prepare for fires

This report describes the process the City of Lynwood, CA, went through to select a CRM (Citizen Relationship Management) system...

The National Citizen Survey is the product of a joint collaboration between ICMA and The National Research Center...

ICMA’s 2007 Strategic Leadership and Governance Award in the greater-than-50,000 population category goes to the city of Yuma, Arizona

311, Customer relationship

The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training