The City of Aurora created the Extraordinary Service Program and encouraged employees and committees to recommend new ways to improve internal and operational processes.

The City of Cupertino created a Neighborhood Block Leader Program, a civic engagement program that connects residents to the City.

The City of Delray Beach has been divided by race, and in 2006, this tension was heightened when a white police officer shot and killed an African American high school student.

ICMA 2009 State of the Profession Survey...

2 page case study of a collaborative governance process used to address air quality in the Salt Lake Valley in Utah