The City of Phoenix’s Neighborhood Services Department created the Good Neighborhood Program.

The City of Aurora created the Extraordinary Service Program and encouraged employees and committees to recommend new ways to improve internal and operational processes.

The City of Cupertino created a Neighborhood Block Leader Program, a civic engagement program that connects residents to the City.

The City of Delray Beach has been divided by race, and in 2006, this tension was heightened when a white police officer shot and killed an African American high school student.

ICMA 2009 State of the Profession Survey...