This article highlights the potential of a budgeting process known as budgeting for outcomes (BFO) and discussing its process.

This 2009 Request for Proposal seeks out a private firm to conduct a citywide survey of Aspen citizens.

An addendum to this 2009 request for proposal from the City of Aspen, Colorado regarding citizen surveys

Describes Philadelphia's development and launch of a 311/CRM system.

This document provides a set of guidelines on how to distribute keys to the city.

Lancaster’s Civic Leadership Academy allows residents to learn about their city government by attending a weekly two hour class.