A white paper on issues related to call routing for 311 service...

The purpose of the Public Participation Plan Guidelines is to establish a systematic approach to determining the appropriate level of public participation

This white paper outlines Ventura’s civic engagement model and defines engagement as a two-way partnership..

A significant amount of municipal officials’ actions take place in a meeting. Unfortunately, virtually all of us can relate horror stores of meetings gone awry.

This Case Study from ICMA's Results Network profiles the city of Minneapolis, Minnesota, in its process of implementing a 311 system.

Citizen involvement is essential to the success of many initiatives undertaken by local governments...