Done well, online community engagement can really change the way the community feels about a city or county.

Evanston set about doing intentional, focused, and good work around the issues of equity and empowerment, and committed to doing so in full conversation with the community.

Why surveys are valuable for finding out what residents want and need.

Communities making data-driven decisions using the National Citizen Survey were recognized at the ICMA Annual Conference. This is the 8th year for the "Voice of the People" Awards.

Information reported in the November 2014 PM magazine department "By the Numbers" is based on the American Planning Association's 2014 national poll.

Managers need to be leaders in nurturing civic action.