Skip to main content

User account menu

About Learning @ ICMA Annual Conference Job Center Join Contact Donate Log in

Search

  • Column 1
    • Register for 2022 ICMA Digital
    • Subscribe to PM Magazine
    • Join ICMA
  • Column 2
    • Find a Webinar
    • Post a Featured Job
    • Search for a Job
  • Column 3
    • Become a Credentialed Manager
    • Find Internships and Fellowships
    • Purchase a Publication
  • Column 4
    • Learn about the Code of Ethics
    • Subscribe to Leadership Matters
    • Learn about ICMA Awards
Home

Main navigation

  • Membership  
    • Become a Member  
      • Rejoin ICMA
      • Membership Dues  
        • CAOs & ACAOs
        • Department Head and Other Staff
        • Students & Interns
        • Professor and Private Sector
        • International
        • Life Members
        • Retired Members
      • Member Benefits
      • Shop ICMA Store
      • FAQs
    • Get Involved  
      • ICMA Awards Program  
        • Award Recipients
        • Local Government Excellence Awards
        • Distinguished Service Award
        • Honorary Member Award
        • Service Award
        • Submission Information
      • Volunteer  
        • 2025 ICMA Call for Volunteers
        • Other Volunteer Opportunities
        • FAQs
        • Task Force Reports
      • Senior Advisor Program
    • Connect with Other Members  
      • ICMA CoachConnect
      • ICMA Connect
      • Member Spotlights
      • Who's Who Member Directory
    • Member Assistance Programs  
      • Ethics  
        • Code of Ethics
        • The Code of Ethics Celebrates 100 Years
        • Enforcement
        • Issues & Advice
        • Ethics 101 e-Course
        • Ethics Training
      • Scholarships
      • Members in Transition
      • Council-Manager Form of Govt
    • Job Titles  
      • Chief Administrative Officer (CAO)
      • Assistant Chief Administrative Officer (ACAO)
      • Department Head
      • Other Local Government Staff
      • Student and Intern
      • Retired
  • Careers & Learning  
    • Job Center  
      • Featured Jobs
      • View all Jobs
      • For Job Seekers  
        • Find a Job
        • Rules for Resume Writing
        • Salary
        • Skill Assessments
        • Interview Prep
        • Career Guides
      • For Employers  
        • Post a Job
        • Manage My Jobs
        • Products and Pricing
        • FAQs
        • Resources to Help Search for Your Next Executive
    • ICMA Credentialing  
      • Apply
      • Assessments
      • List of ICMA-CMs
      • FAQs
      • More Resources  
        • An Introduction for Local Elected Officials and Community Members
        • Background
        • Eligibility Requirements
        • Legacy Leaders
        • Resources
    • Learning @ ICMA  
      • Train Your Team
      • Shop All Courses
      • Leadership Development Programs
      • Webinars & E-Learning
      • Management and Leadership Practices
      • Test Drive ICMA Self-Paced Online Courses
    • Career Assistance  
      • Coaching  
        • Webinars
        • 1-1 Coaching
        • Speed Coaching
        • Talent Development
        • Partners & Sponsors
        • ICMA Coaching Program Advisory Committee
        • Coaching Resources & FAQs
      • Career Compass
      • Career Guides  
        • What is Local Government Management?
        • Students
        • Teachers
        • Veterans
        • Civics Education
        • SheLeadsGov
      • Fellowships, Internships & Scholarships  
        • Bob Turner Scholars Internship Program
        • Local Government Management Fellowship
        • VLGMF
        • Internships
  • Publications & Research  
    • Publications  
      • Bookstore
      • eNewsletters
      • Member Self-Published Books
    • Research  
      • Research Reports and Publications
      • Resident and Employee Surveys
      • Survey Research
      • Survey Research Datasets
    • PM Magazine  
      • Subscribe
      • Articles
      • Advertise
      • About PM Magazine
  • Partner  
    • Global Technical Assistance  
      • Current Projects
      • CityLinks
      • YSEALI Professional Fellows Program
      • About Global Technical Assistance
      • Offices and Partners  
        • ICMA China Center
        • ICMA Europe
        • ICMA México-Latinoamérica
        • International Affiliates
    • Annual Partner Program  
      • Strategic Partners
      • Corporate Partners
      • Annual Sponsors
      • Code of Ethics
    • More Ways to Partner  
      • Advertising
      • Affiliate Organizations  
        • Events
      • Communication Partners
  • News & Events  
    • News  
      • ICMA Blog
      • ICMA SmartBrief
      • ICMA SmartBrief on Public Safety
      • Member News
      • Podcasts
      • Press Releases
    • Professional Development  
      • Leadership Development
      • Train Your Team
      • ICMA Learning Lab
      • View All Events
    • Conferences  
      • ICMA Annual Conference
      • ICMA Equity Summit
      • Local Government Reimagined Conferences
      • National Brownfields Training Conference
      • National Economic Mobility and Opportunity Conference
  • Knowledge Center  
    • Priority Topics  
      • Hurricane Recovery Resources
      • Economic Mobility  
        • EMO Special Assistants Program
        • EMO Special Assistant Interest Form
        • 2024 Cohort
        • 2023 Cohort
        • Tools and Resources
      • Global Engagement
      • Local Government Reimagined
      • Mental Health
      • Race, Equity, and Social Justice  
        • Our Priority
        • SheLeadsGov
        • Leadership Institute on Race, Equity and Inclusion
        • Equity Officer Institute
        • ICMA’s Path to Building a Diverse and Inclusive Profession
    • Popular Topics  
      • A-Z List
      • Civility
      • Finance & Budgeting
      • Form of Government
      • Fund for the Future of Professional Management
      • Generative AI
      • Leadership
    • Resources  
      • Resource Center
      • ICMA Guidebook for Assistant and Deputy Managers
      • SheLeadsGov Across the Globe
      • ICMA Document Library
      • Connect With ICMA On Social Media
  1. Home

Citizen & Resident Surveys

Community members pay taxes and consume local government services, and they most likely have opinions about the quantity and quality of those services and about the community as a place to live and work. Citizen and resident surveys can tap those opinions and provide valuable input to city and county managers and elected officials as they set priorities and allocate resources. Where formal performance management systems are in place, survey responses are frequently used as indicators of service quality.

Submit a Document
Displaying 64 - 72 of 116 results
Blog Post
In Davidson, NC, a personal approach to code enforcement
admin
Jan 09, 2014

A profile of Davidson, NC - winner of the 2013 Voice of the People Award for Excellence and Transformation in code enforcement services.

Case Study
A Big High5: Storytelling with Citizen Survey Data

The City of Kansas City earned a Big High5 after a citizen survey of a 5% increase in citizen ratings of Kansas City as a place to live.

Blog Post
7 Sources to Help You Incorporate Citizen Voices in Your Decision Making
admin
Dec 23, 2013

 Getting feedback from your community can be challenging since no single way can be the best way to reach a diverse community.  Offered here are five sources to help prompt ideas on what to measure in your community, how to measure it, and ways to use citizen input in decision making without surveying your citizens.

Blog Post
The Secret to Getting the Most Out of Your Recreation Center
admin
Dec 10, 2013

Everyone has cherished childhood memories of themselves with friends and family at community recreation centers. Recreation centers are integral parts of the community. They provide learning opportunities, sports leagues, health and wellness programming, arts programming, and so much more! They can also provide a source of revenue through space rentals, program fees, and public-private partnerships with neighboring organizations or local governments.

Is That Really a Best Practice or Just You Practicing?
Conference Document
Leadership ICMA Expanding the Horizon

Session :Leadership ICMA Class of 2013: Three Capstone Presentations You Simply Won't Want to Miss

Blog Post
Public Engagement: The Vital Leadership skill in Difficult Times
admin
Sep 17, 2013
Article
Tackling Wicked Problems Takes Resident Engagement
March 1, 2017

Managers need to be leaders in nurturing civic action.

Project / Research Report
Citizen engagement in the view of Michigan’s local government leaders

This report presents the opinions of Michigan’s local government leaders regarding their governments’ engagement with citizens.

Pagination

  • « First First page
  • ‹ Previous Previous page
  • …
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • …
  • Next › Next page
  • Last » Last page

Refine

Date
Articles
Documents
Events
Publications

Image removed.

Footer menu

  • About
  • Contact
  • Join ICMA

Social Media

  • Facebook
  • Youtube
  • Twitter
  • Instagram
  • Linkedin

Subscribe to the latest from ICMA

© ICMA  All Rights Reserved   |   Privacy Policy   |   Terms of Use   |   Financial and Organizational Conflict of Interest