Zencity is the platform for community trust purpose-built for government and ICMA’s Strategic Partner. By putting comprehensive and proactive community input tools, sophisticated analytics, and expert support at their fingertips, we empower government and public safety leaders with the data to make more confident, transparent and effective decisions that earn residents’ trust. More than 350 government agencies use Zencity every day, from Los Angeles, Chicago, and Harris County, TX to Greensboro, NC, Ft. Lauderdale, and DeLand, FL.

Helping hundreds of incredible cities and counties improve services, increase satisfaction, and build trust.

Discover how hundreds of cities and counties have informed their decisions with more resident voices.

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Introducing Zencity 360

The platform for community trust. Understanding and engaging with your community is a complex challenge that requires a multi-model approach. With Zencity 360, we’ve created the most effective and comprehensive solution available: a suite of tools, all providing different methods of hearing, engaging and collaborating with residents to foster stronger community trust.

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From Communications to Engagement – The Responsive City

In their paper, “The Responsive City Cycle,” Stephen Goldsmith and Betsy Gardner present a model of trust-building between local governments and their residents based on responsiveness.

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