This video tutorial will provide step-by-step instructions regarding how to access and apply to the Voluntary Credentialing Program online. Applying is quite easy, yet the benefits of the program itself are immeasurable. Access the online application by signing in at, clicking on My Account, and clicking on the Credentialing tab. Submit the online application, including a professional development plan, before the next quarterly deadline.

Asking questions or requesting assistance

If you have questions about the Credentialing Program or the new software, please e-mail or call 202-962-3504 (Star-Aisha Boyd).  

If you need password assistance, contact ICMA’s Member Support Team at 1-800-745-8780 or