This 2009 document from Dougas County, Nevada outlines a proposal for a system of performance management and employee evaluation.
The primary features of this PMP re-design project are about creating a more clear delineation between satisfactory performance and truly outstanding performance(...)
The lobbying is intense and the needs are great for the Obama economic stimulus package
Customer Service and 311/CRM Technology in Local Governments
Check out Coral Springs' excellent customer satisfaction ratings--and find out how they achieved them...