This article discusses the expanding role of performance management in ensuring effective and effecient delivery of high-quality local government services.

<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-layout-grid-align: none"><I><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Tahoma">By Paul Marsh and Meredith Kennedy for Trilogics Technologies, Inc.<BR><BR>The Scorecard Concept<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></I></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt; tab-stops: 18.8pt; mso-layout-grid-align: none"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Tahoma">An infrastructure scorecard is a valuable tool for an asset manager to determine whether or not an asset is delivering more revenue over the term of its service life that it costs. Understanding whether a particular asset is a winner or a loser is valuable from a planning perspective as it allows operators to move away from focusing on age as an asset’s defining attribute for assessment.<o:p></o:p></SPAN>

The National Transportation Operations Coalition (NTOC) Performance Measurement Initiative identified and began to define a candidate list...

This article highlights the intimate relationship among professional local government management, ethics, and performance measurement...

This Virginia Beach, Virginia, report underlines city efforts to achieve excellence in public service.

How ASAE, GWSAE, The Center for Association Leadership, and the ASAE Foundation Created a New Business Model for the Future.

This article discusses mutual accountability measures among governments and nonprofits, in the context of public service improvement.